Privacy Policy for JED App

Effective Date:
Owner: 2025 Jokings International Limited

1. Introduction

JED App (“we,” “our,” or “us”) is a mobile application operated by Jokings International Limited to help students apply to universities abroad, upload required documents, request flight bookings, and communicate with our team.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use JED App. By registering or using our services, you consent to the practices described in this Policy.

2. Information We Collect

  • Personal Information: First name, last name, date of birth, phone number, email address, nationality, and country of residence.
  • Application Data: Program level, chosen universities, and application details.
  • Uploaded Documents: Passports, transcripts, certificates, and other admission-related files.
  • Flight Booking Requests: Travel details submitted for flight booking assistance.
  • Feedback & Communication: Messages sent through in-app forms or chat.
  • Device & Technical Information: Device identifiers, push notification tokens, crash logs, and app usage statistics.

3. How We Use Your Information

  • Provide and manage your account.
  • Process and submit your applications to universities abroad.
  • Verify your identity and documents.
  • Respond to feedback, support requests, and chat queries.
  • Provide flight booking assistance.
  • Send application updates, reminders, and important notifications.
  • Ensure compliance with legal and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your data only in the following cases:

  • With Universities: When you create and submit an application, your details and documents are shared with the chosen university, with your consent.
  • With Service Providers: We use trusted third-party services such as Tawk.io (chat support) and Expo (push notifications). These providers only process your data to deliver services on our behalf.
  • With Jokings International Staff: For application management, admissions support, and flight booking requests.
  • Legal Obligations: We may disclose information if required to comply with applicable laws, regulations, or legal proceedings.

5. Data Security

We implement strong technical and organizational measures to protect your data, including:

  • Encrypting all transmissions using HTTPS.
  • Restricting access to personal data to authorized staff only.
  • Storing sensitive documents securely and retaining them only as necessary.

6. Data Retention

  • Account details and applications are retained while your account is active.
  • Uploaded documents are deleted when you request account deletion, except those already shared with universities.
  • Flight booking records and support communications may be kept for a limited period for compliance.

7. Your Rights

As a user, you have the following rights:

  • Access: Request a copy of the information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your account and associated data (except where retention is legally required).
  • Withdrawal of Consent: You may withdraw consent at any time by closing your account.

To exercise these rights, please contact us at support@jedapp.co.uk.

8. Account and Data Deletion

You may request account deletion by:

Upon confirmation, we will delete your personal information, uploaded documents, and application history, except where data must be retained for legal or compliance purposes.

9. Children’s Privacy

JED App is intended for students 16 years and older. We do not knowingly collect information from children under 16. If we become aware that a child’s data has been collected without parental consent, we will delete it immediately.

10. International Data Transfers

As an international education platform, your data may be transferred to and processed in countries outside your residence (e.g., where universities are located). We ensure such transfers comply with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website, with an updated “Effective Date.”

12. Contact Us

Jokings International Limited
📧 Email: support@jedapp.co.uk
🌐 Website: www.jedapp.co.uk
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